Shipping Methods

Probois Machinoutils

At Probois Machinoutils, we offer several delivery solutions adapted to the weight, volume and nature of the ordered products.

Our shipments are organized in cooperation with recognized carriers in order to ensure reliability, safety and full traceability.

📦 Parcel Shop Delivery

(Parcels up to 20 kg – non-bulky items)

For small products and light power tools, we offer parcel shop delivery.

This solution provides:

• Cost-effective shipping

• Flexible pickup

• Convenient collection near your home

You will receive an email or SMS notification as soon as the parcel is available.

📬 Colissimo Delivery

Standard parcels can be shipped via La Poste – Colissimo.

Features:

• Home delivery

• Online tracking

• Signature upon delivery depending on the selected option

🚚 Delivery via DPD, Chronopost or GLS

Depending on the weight, destination and product type, shipments may be carried out by:

• DPD

• Chronopost

• GLS

These carriers provide:

• Home delivery

• Detailed shipment tracking

• Signature required for certain deliveries

🏭 Direct Factory Shipment

Certain machines are shipped directly from the manufacturers’ factories.

Deliveries are carried out by 19-ton or 38-ton trucks depending on the size of the machine.
If the delivery location cannot be accessed by this type of truck, the customer must inform us before placing the order so that we can arrange delivery with a smaller truck. Any additional cost will be charged to the customer.

Deliveries may be handled by:

• GLS

• Kuehne + Nagel

• Dachser

• DHL

• Gebrüder Weiss

This organization allows:

• Reduced delivery times

• Optimized logistics costs

• Direct shipment without intermediate handling

🏗 Shipment from Our Warehouses for Heavy Goods (+30 kg)

Heavy or bulky machines are shipped by 19-ton or 38-ton trucks depending on the size of the machine.
If the delivery location cannot be accessed by this type of truck, the customer must inform us before placing the order so that we can arrange delivery with a smaller truck, with the additional cost borne by the customer.

These shipments are handled by:

• Kuehne + Nagel

Delivery conditions:

• Shipment on pallet

• Truck delivery

• Curbside delivery only (no installation included)

A phone appointment may be arranged before delivery.

🌍 Delivery Areas

We deliver to:

• Mainland France

• Corsica

• French overseas territories (DOM-TOM)

• Europe

• Other countries upon request

⚠️ Important – Customers in Corsica

Customers located in Corsica must select “Corsica” when creating their account and must not select “Mainland France.”

If an incorrect selection is made:

• Shipping costs may be recalculated

• The order may be suspended until corrected

🌎 Overseas Territories and International Shipping

We also ship to:

• French overseas departments and territories

• European countries

• International destinations upon specific request

Shipping costs, delivery times and possible customs formalities are quoted individually depending on the destination and type of goods.

Please contact us before confirming your order for any specific international shipment.

⚠️ IMPORTANT – DELIVERY INSPECTION

To preserve your rights in case of transport damage, you must:

✔ Inspect the package BEFORE signing

• Check the packaging condition

• Inspect corners, cartons and pallets

• Ensure there are no visible impacts or damage

✔ In case of visible damage

• Write PRECISE and DETAILED reservations on the delivery note
  (example: “broken pallet”, “damaged carton left side”, “scratched machine”)

• Never write only “subject to unpacking”

• Take photos immediately

✔ In case of serious damage

• Refuse the goods

• Contact us immediately

⚠️ Without precise reservations on the delivery note, no claim can be accepted by the carrier.

📧 Delivery Assistance

If you have any questions regarding your delivery, please contact us promptly indicating your order number and attaching photos if necessary.

Our Logistics Commitment

Probois Machinoutils works with recognized carriers to ensure:

✔ Safe transportation of goods
✔ Full shipment traceability
✔ Controlled delivery times
✔ Logistics adapted to the nature of the machines

⚠️ Conditions applicable to parcels not collected from pickup points or refused without reason and return costs

In the event of a parcel not collected from a pickup point, refused, or returned due to an incomplete or incorrect address attributable to the customer, return shipping costs as well as any reshipping costs will remain the responsibility of the customer. Initial shipping costs cannot be refunded.

For pallet shipments or special transport services, the actual carrier return costs will be deducted from the refund.