Do you want to return an item? (withdrawal)
In accordance with article L.121-20 et seq. Of the Consumer Code, you have 14 calendar days from the date of delivery of your order to return any item that does not suit you, in its packaging. original, in good condition and suitable for re-marketing.
Return costs are your responsibility, the address for return is: Probois machinoutils - ZA de l'Arbalestrier - 33220 Pineuilh - Tel 05.57.46.17.64
Warning: Products returned following a change of opinion must be able to be put back on sale. You will only be reimbursed in full if the product is in perfect condition.
Attach a copy of your invoice for the refund which will be made through your original payment method.
Important: For items under 30kg, return the package by post with an essential tracking number in the event of loss so that there is a trace of your return.
Did you only receive part of my order?
If you have ordered several notified items with different departure locations and delivery dates, this is normal.
Look in the follow-up of your order as well as on your order confirmation received by email, you will surely find all the practical information there, otherwise contact us by email at: email@example.com giving us your contact details and number control.
Have you received your order but there is a problem?
First of all, we remind you, it is very important to check the condition of the package upon delivery, not to accept it if it has been damaged or to specifically notify on the carrier's slip that it you are missing the goods or the goods are broken.
Open the package in the presence of the delivery person and check that the product is intact. The written notification of any damage will allow us to replace it for you, if you accept it without clear and precise reservation then everything will be considered correct and no recourse will be possible.
If you need a complaint for a damaged package, for missing merchandise or a delivery error:
Contact us by email: firstname.lastname@example.org giving us your contact details and order number as well as explanations of the problem.