WARRANTY TERMS – AFTER-SALES SERVICE (SAV)

1. Scope

These warranty conditions apply to all products sold by Probois-machinoutils, whether to consumers (B2C) or professionals (B2B).

Certain machines are intended for hobby or semi-intensive use.
Holzprofi machines are designed for regular professional use.

Any use inconsistent with the normal intended purpose of the product voids the warranty.

ARTICLE 10 – WARRANTIES AND AFTER-SALES SERVICE

10.1 Legal Warranty – Consumer Customers (B2C)

In accordance with Articles L217-3 to L217-20 of the French Consumer Code:

The seller must deliver goods that conform to the contract.

Consumers benefit from:

• a legal warranty of conformity for 2 years from delivery

• a 24-month presumption that defects existed at the time of delivery

In the event of non-conformity, the consumer may request:

• repair

• or replacement

If repair or replacement is impossible or disproportionate:

• price reduction

• or termination of the contract

These legal rights apply independently of any commercial warranty.

Hidden Defects Warranty

In accordance with Articles 1641 to 1649 of the French Civil Code:

Legal action must be brought within 2 years from discovery of the defect.

The defect must:

• be hidden

• predate the sale

• render the product unfit for its intended use

10.2 Professional Customers (B2B)

Professional customers do not benefit from consumer protection provisions relating to legal conformity warranties.

The warranty applicable to professionals is:

• strictly limited to the manufacturer’s warranty

• limited to the duration stated on the product sheet

• subject to normal and proper use

Any intensive or professional use of equipment designed for hobby use voids the commercial warranty.

10.3 Commercial Warranty

The commercial warranty covers only:

• replacement of parts recognized as defective

• no labor costs

• no travel costs

• no compensation for indirect or consequential losses

The final decision regarding acceptance under commercial warranty lies exclusively with the manufacturer.

Probois-machinoutils acts solely as a technical and administrative intermediary.

10.4 General Exclusions (B2C and B2B)

The following are excluded from warranty coverage:

• failure to follow manufacturer instructions

• non-compliant electrical installation

• incorrect power supply or insufficient meter capacity

• professional use of hobby-grade equipment

• overload, overheating, intensive use

• lack of maintenance

• normal wear and tear

• corrosion, oxidation, humidity damage

• industrial dust exposure

• unauthorized disassembly

• modifications or adaptations not approved

• incorrect installation of parts

• misdiagnosis

• incompatibility of reference

• cosmetic damage without functional impact

• force majeure

• loss of profit

• indirect or consequential damages

10.5 Mandatory Warranty Procedure

All warranty requests must be submitted in writing to:

contact@probois-machinoutils.com

Including:

• full contact details

• invoice number

• serial number

• detailed description

• photos

• photo of identification plate

Incomplete requests will not be processed.

Telephone claims have no contractual value.

10.6 Inspection and Technical Assessment

All returned products will undergo technical inspection.

If inspection reveals:

• improper use

• incorrect installation

• a contractual exclusion

• inaccurate declaration

The following costs will be charged:

• shipping (both directions)

• diagnostic fees

• repair costs

• storage fees

A quotation will be issued prior to intervention.

10.7 Abuse Prevention Clause

In case of:

• false declaration

• abusive warranty claim

• unjustified return

• product found to be fully compliant

Probois-machinoutils reserves the right to charge:

• inspection costs

• logistics costs

• reasonable administrative handling fees

Such fees shall not exceed the actual costs incurred.

10.8 Electrical and Electronic Parts

No return will be accepted if:

• the part has been installed or tested

• handling marks are visible

• incompatibility with the machine is established

• electrical installation is non-compliant

Such components do not allow objective determination of damage origin after installation.

Verification of compatibility is the sole responsibility of the customer prior to ordering.

10.9 Limitation of Liability – Professionals

For professional customers:

The total liability of Probois-machinoutils is strictly limited to:

• the net purchase price (excluding VAT) of the product concerned

Excluded:

• loss of revenue

• loss of profit

• operational downtime

• indirect or consequential damages

10.10 Transport Conditions

Metropolitan France :

• transport costs covered only if warranty claim is validated

Corsica / Overseas territories / Export:

• transport costs borne by the customer

If warranty claim is rejected:

• return shipping costs will be charged

10.11 No Extension of Warranty

Warranty interventions:

• do not extend the original warranty period

• do not entitle the customer to additional compensation

10.12 Burden of Proof

Outside statutory consumer presumptions:

The burden of proving an original defect lies with the claimant.

Optional Enhanced B2B Protection Clause

(For professional customers only)

Any action for liability must be brought within 12 months from delivery.

No claim for indirect or consequential damages shall be accepted.

Any claim must be submitted within 5 business days after discovery of the defect.